droit de rétractation
14 days, no reason needed
You may withdraw from a distance purchase within 14 days without giving any reason and without penalty. This page tells you exactly how, what it costs you, and the one category where the right does not survive opening the packet.
A return is not a favour we do you. It is your right, and we would rather you used it than kept something that does not fit.
last updated 12 August 2026
01the deadline, and when it starts
- length
- 14 calendar days
- starts
- the day after you, or somebody you nominated, physically receive the goods
- several parcels in one order
- the day after you receive the last item
- a deadline falling on a weekend or holiday
- runs to the end of the next working day
You only have to send the notice within those 14 days. The goods themselves can arrive with us afterwards, so long as you send them within 14 days of telling us.
02how to tell us
Any clear statement is enough. Choose whichever is easiest:
- Email support@ouestactive.online with your order reference. One line is plenty.
- Call +33 6 37 36 59 74, Monday to Friday, 09:00–17:00 (Europe/Paris), and we will record it and confirm by email.
- Post the standard form below to OUEST ACTIVE, 6 Place du Vert Buisson, 35170 Bruz, France.
You do not have to use the form, and you do not have to give a reason. We will acknowledge your notice in writing without delay so you have proof of the date.
03standard withdrawal form
Copy this, fill in what applies and send it to us. It is provided because the law requires it to be available, not because you must use it.
04sending the goods back
- your deadline
- within 14 days of sending us your notice
- condition
- complete, with its labels, and in a state that lets us resell it
- return postage
- paid by you, unless the item was faulty or not what you ordered — then we pay
- proof of posting
- keep it; it is what protects you if a parcel goes astray
- send to
- OUEST ACTIVE, 6 Place du Vert Buisson, 35170 Bruz, France
You may try a garment on as you would in a shop. You are liable only for a reduction in value caused by handling beyond that — a shell worn on a muddy walk, for instance, is not in a state we can resell, and we would tell you what we are deducting and why before doing it.
If the return is because we sent the wrong thing or the item was faulty, do not pay to send it back: tell us and we will arrange and pay for the return.
05being paid back
- what you get back
- the price of the goods plus the standard delivery you originally paid
- a faster delivery option you chose
- we refund the standard rate, not the premium
- when
- within 14 days of us receiving the goods, or of your proof of return, whichever is earlier
- how
- to the same means of payment you used, unless you agree otherwise; never as a credit note
- fees
- none
Partial withdrawal is fine: send back one item out of three and we refund that item. Where the remaining order then falls below the free-delivery threshold of €120, we do not retrospectively charge you delivery.
06the hygiene exception
Sealed goods which are not suitable for return for reasons of hygiene lose the right of withdrawal once the seal has been broken. This is a statutory exception, and it exists so that next-to-skin items are not resold after being worn.
On this site the exception applies to exactly these items, and only after the seal is opened:
- Sealed and unopened, these items can be returned like anything else.
- Each of those product pages states the exception before you buy, and the basket repeats it if one is in there.
- Nothing else in the range is excluded from withdrawal. There are no other exceptions on this site.
07if the problem is a fault, not a change of mind
Withdrawal is for changing your mind. If the item is faulty, not as described or does not last as it should, you have separate and longer rights — the legal guarantee of conformity and the guarantee against hidden defects. Those are set out on the guarantees page, and using them costs you nothing.