livraison
where it goes, what it costs, how long it takes
One page with all of it. The rate that applies to your order is shown in the basket before you commit anything, and the delivery charge is never added after the fact.
last updated 12 August 2026
01rates and times by destination
| destination | standard rate | free delivery | indicative time |
|---|---|---|---|
| Metropolitan France | €5.90 | free from €120 | 2–4 working days |
| Belgium, Luxembourg, Germany, Netherlands | €8.90 | free from €120 | 3–6 working days |
| Spain, Italy, Portugal, Ireland, Austria | €11.90 | free from €120 | 4–8 working days |
| Denmark, Sweden, Finland, Poland, Czechia | €13.90 | free from €120 | 5–9 working days |
| Corsica and French overseas departments | quoted before you pay | not included in the threshold | 6–14 working days |
Times run from dispatch, not from the moment you order, and they are indicative rather than guaranteed — a carrier delay is not something we can promise away. Rates are inclusive of VAT.
- We ship to the countries listed above. If your country is not there, email us before ordering and we will tell you honestly whether we can serve it.
- We do not ship to PO boxes or to poste restante addresses.
- One order goes to one address. Two addresses means two orders.
02dispatch and tracking
- dispatch
- within 2 working days of the payment being authorised
- carrier
- La Poste / Colissimo for France, and their partner networks elsewhere
- tracking
- a tracking number by email as soon as the parcel is handed over
- signature
- required on orders over €150; otherwise the carrier may leave it as their rules allow
- packaging
- paper-based, no plastic mailer, and no invoice paper in the parcel — the invoice comes by email
03late, damaged or missing
- Late. If it has not arrived by the end of the indicative window, email support@ouestactive.online and we will chase the carrier. If we still cannot deliver within a further reasonable period you set us, you may cancel and be reimbursed in full.
- Damaged. Note it with the carrier if you can, photograph the parcel, and tell us. Risk passes to you only on physical delivery, so a parcel damaged in transit is our problem to solve.
- Missing. We open a carrier investigation. If the parcel is not found, you are reimbursed or the order is re-sent, whichever you prefer.
- Refused or unclaimed. If a parcel comes back to us unclaimed we refund the goods; we cannot refund the outbound carriage in that case, because it was performed.
None of this affects the 14-day right of withdrawal or the legal guarantees.
04restrictions worth stating
- We sell clothing and non-protective textile accessories only. There is no protective equipment, no pressurised item and no battery in anything we ship, so no dangerous-goods restriction applies to our parcels.
- Deliveries outside the European Union are not offered at present. Where they are, any customs duty or import tax is payable by the recipient and is not included in our prices — we will say so explicitly at the point it becomes relevant.
- Free delivery thresholds are calculated on the goods total including VAT, before any delivery charge.